Refund Policy
Our comprehensive refund policy ensures fair treatment for both guests and property owners. Please read this policy carefully before making a booking.
Last updated: December 2024
Refund Policy Overview
Understanding your refund options
24-Hour Grace Period
Full refund available within 24 hours of booking for most accommodations
Flexible Cancellation
Varying refund amounts based on cancellation timing and property policy
Fair Resolution
Dedicated support team to handle disputes and special circumstances
General Refund Terms
1. 24-Hour Grace Period
All bookings are eligible for a full refund (minus processing fees) if cancelled within 24 hours of the initial booking, provided the check-in date is more than 48 hours away.
2. Property-Specific Policies
Each accommodation may have its own cancellation policy (Flexible, Moderate, or Strict). The specific policy is clearly displayed during the booking process and in your confirmation email.
3. Processing Fees
Lodgenda service fees are non-refundable except in cases of host cancellation or qualifying extenuating circumstances. Payment processing fees may also be non-refundable depending on the payment method used.
Cancellation Policies by Type
Most guest-friendly option with generous refund terms. Perfect for travelers who may need to change their plans.
Balanced approach offering reasonable flexibility while protecting property owners from last-minute cancellations.
Firm cancellation terms typically used for high-demand periods, special events, or premium accommodations.
Non-refundable bookings typically used for deeply discounted rates, special promotions, or high-demand events.
Special terms for extended stays (28+ days) including monthly and semester-long accommodations.
Special Circumstances
Host Cancellations
If a host cancels your booking, you will receive a full refund including all fees. We will also assist you in finding alternative accommodation and may provide additional compensation.
Extenuating Circumstances
Full refunds may be provided for bookings affected by natural disasters, government travel restrictions, serious illness, or other qualifying emergencies. Documentation may be required.
Property Issues
If the accommodation doesn't match the listing description or has significant issues affecting your stay, you may be eligible for a partial or full refund. Report issues within 24 hours of check-in.
Refund Process
Cancel Your Booking
Log into your account and cancel your booking through the "My Bookings" section.
Automatic Calculation
Our system automatically calculates your refund amount based on the applicable policy.
Processing Time
Refunds are processed within 5-10 business days to your original payment method.
Confirmation
You'll receive an email confirmation once the refund has been processed.
Important Notes
Please Note:
- Refund policies may vary by accommodation type and location
- Holiday and peak season bookings may have stricter cancellation policies
- Group bookings (5+ rooms) may have different terms
- Currency exchange rates may affect refund amounts for international payments
- Some payment methods may have longer processing times
Need Help?
If you have questions about our refund policy or need assistance with a cancellation, our support team is here to help.