Support Center

Payment failures can occur for several reasons: 1) Insufficient funds in your account, 2) Incorrect card details, 3) Bank security restrictions, 4) Network connectivity issues. Try using a different payment method or contact your bank. You can also reach out to our support team for assistance with payment processing.

To cancel or modify your booking: 1) Log into your account and go to 'My Bookings', 2) Find the booking you want to change, 3) Click 'Modify' or 'Cancel', 4) Follow the prompts to make changes. Please note that cancellation and modification policies vary by property and may incur fees.

If the property doesn't match what was advertised: 1) Document the differences with photos, 2) Contact the property owner immediately, 3) Report the issue to our support team within 24 hours of check-in, 4) We'll investigate and work to resolve the issue, which may include relocation or refund.

If you're experiencing problems with the property owner: 1) Try to resolve the issue directly first, 2) Document all communications, 3) Contact our support team if the issue cannot be resolved, 4) We'll mediate between you and the property owner to find a solution.

To leave a review: 1) Log into your account, 2) Go to 'My Bookings', 3) Find your completed stay, 4) Click 'Write Review', 5) Rate your experience and provide detailed feedback. Reviews help other guests make informed decisions and help property owners improve their services.

If you haven't received your booking confirmation: 1) Check your spam/junk email folder, 2) Verify the email address in your account settings, 3) Log into your account to view booking details, 4) Contact our support team to resend the confirmation. Keep your booking reference number for easy tracking.

To get a receipt: 1) Log into your account, 2) Go to 'My Bookings', 3) Find the booking you need a receipt for, 4) Click 'Download Receipt' or 'View Receipt', 5) You can print or save the receipt as needed. Receipts are also automatically sent to your email after successful payment.